Payments & Billing.

Overview

Winko's core experience (verification, daily introductions, matching, and messaging) is free. Winko Premium is an optional subscription that unlocks additional features for members who want more from the app.

What's included

• Unlimited daily introductions, beyond the standard free allowance.
• Rewind: revisit and reconsider a profile you've already passed on.
• Priority visibility and any additional perks we introduce over time, which will always be described in the app before you subscribe.

We'll always be upfront in the app about exactly what a subscription includes and its price before you're asked to pay.

How billing works

All purchases on Winko are processed through your device's app store: the Apple App Store on iOS, or Google Play on Android. Winko does not collect or store your card details; that's handled entirely by Apple or Google's billing systems, subject to their respective terms and privacy practices.

Auto-renewal & cancellation

Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. You can cancel anytime from your device's subscription settings:

• iOS: Settings → your name → Subscriptions.
• Android: Google Play app → Profile → Payments & subscriptions.

Cancelling stops future renewals; you'll keep Premium access until the end of the period you already paid for.

Refunds

Because purchases are billed by Apple or Google, refunds are handled directly through them under their respective refund policies. Winko cannot issue refunds directly. You can request one through:

• iOS: reportaproblem.apple.com
• Android: Google Play → Order history → find the order → Report a problem

Price changes

If we change Premium's price, current subscribers will be notified in advance in accordance with Apple's and Google's store policies. A price change won't apply mid-cycle to a period you've already paid for.

Payment security

Because billing runs entirely through Apple and Google's platforms, your payment details are protected by their security infrastructure and never pass through Winko's servers.

Contact us

Questions about a charge or your subscription? Reach us at hello@winko.love. For refunds, please contact Apple or Google directly using the links above.